Privacy Policy

Effective Date: January 1, 2025

Last Updated: March 1, 2025

1. Introduction

EverClean LLC (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information for purposes of scheduling walkthrough appointments, sending appointment confirmations/reminders, and marketing promotions. This Policy is designed to comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

Contact Information: Name, phone number, email address, and address (if provided).

Appointment Details: Preferred dates, times, and relevant service preferences.

Promotional Preferences: Opt-in or opt-out status for marketing communications.

We only collect information that is necessary for appointment confirmation, reminders, and promotions.

3. How We Use Your Information

Appointment Management: To schedule your walkthrough, send reminders, or confirm details.

Communications: To send emails, SMS notifications, or calls regarding appointments, reminders, and promotional offers.

Service Improvement: To personalize and improve our services, based on your preferences.

We will not sell your personal information. We may share it with trusted third-party service providers (e.g., booking software, email service providers) solely to help us deliver services. These third parties are contractually obligated to protect your data and use it only as directed.

4. Legal Bases for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your personal data under the following legal bases:

Consent: You have given clear consent for us to process your data for specific purposes, such as receiving promotional communications.

Contract: Processing is necessary to perform or prepare for a contract (e.g., scheduling an appointment).

Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving services) unless those interests are overridden by your data protection rights.

5. Your Rights

Under GDPR

Access & Portability: You may request a copy of the personal data we hold about you.

Correction & Erasure: You can request that we correct or delete any inaccurate or incomplete data.

Restriction & Objection: You can ask us to limit how we use your information or object to certain processing activities.

Withdraw Consent: Where you have provided consent, you have the right to withdraw it at any time.

Under CCPA

Right to Know: You can request the categories and specific pieces of personal information we have collected and used.

Right to Delete: You may request that we delete your personal information, subject to certain exceptions.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

Right to Opt Out of Sale: We do not sell personal information.

To exercise any of these rights, please contact us using the information provided below.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you via email or other appropriate means.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

Mail: EverClean LLC, 421 Conundrum Terrace, Frederick, MD 21702

Phone: (240) 873-2414

Email: [email protected]

Thank you for trusting EverClean LLC with your personal information. We are committed to handling it responsibly and in accordance with all applicable laws.